Thank you for shopping with Oko Future Corporation. We want to ensure your satisfaction with your purchase. If for any reason you are not entirely happy with your order, we offer a return policy that allows you to request a return within 30 days from the date of purchase. Please read the following guidelines carefully to understand our return process:
1. Eligibility for Returns:
To be eligible for a return, the item must be unused, undamaged, and in its original packaging. The item must be in the same condition as when you received it.
2. Return Procedure:
If you wish to initiate a return, please contact us via email to firstname.lastname@example.org. Provide your order number and a brief description of the reason for the return. Our customer support team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number. Once you receive the RMA number, securely package the item with the original packaging and include any accessories, manuals, or promotional items that came with it. Clearly write the RMA number on the outside of the package. Ship the item to the address provided by our customer support team.
3. Return Shipping:
You will be responsible for the return shipping costs unless the return is due to a product defect or an error on our part. We recommend using a trackable shipping method for your return to ensure that it reaches us safely.
4. Inspection and Refund Process:
Upon receiving the returned item, our team will inspect it to ensure it meets the eligibility criteria stated above. If the item is approved for a return, we will process the refund within 30 days of receiving the returned item. The refund will be issued to the original payment method used for the purchase.
5. Exclusions: The following items are not eligible for return:
Items that have been used, damaged, or altered after delivery. Items that are not in their original condition or packaging. Items marked as "non-returnable" or "final sale."
6. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately with details and, if possible, provide photographs of the issue. We will arrange for a replacement or issue a refund, as per your preference.
7. Contact Information:
If you have any questions or concerns about our return policy, please contact via email email@example.com.
Please keep in mind that this return policy is subject to change, and any modifications will be updated on our website. We appreciate your understanding and cooperation in following our return guidelines. Thank you for choosing Oko Future Corporation.